Refund Policy

DO NOT return your product to the place of purchase. In the event of failure of a product to conform to this written warranty, please take the following action:

Send us an email to support@cyberforgetools.com that includes the following information:

  • Order number (Ex: #RK123456)
  • A description of the issue.
  • A video/s where the issue is visible.

Subject the email as “Return request - Order #RK12345”

Or, you can go directly to our contact form and fill in the “Returns” request.

Follow the customer service team's instructions.

To qualify for a return, your item must be in excellent condition, complete with its original packaging and all included pieces. We require comprehensive photographic evidence to verify the item's condition. Cyber Forge reserves the right to decline any return if the item fails to meet these conditions, with our decision being final.

Returns due to personal dissatisfaction or a change of mind must be initiated within 30 days of receiving the item. The same return conditions apply, with Cyber Forge retaining the right to refuse any return if the item does not meet specified conditions, with our decision being final.

Refunds are not granted solely due to delivery time unless it violates our shipping guarantee, such as delays beyond our control. Please refer to our shipping policy for more details.

For returns within the United States, a return fee is applied to cover return shipping costs incurred by USPS, deducted from the total refund amount. This fee is separate from any administrative costs, and its specific amount depends on location and shipping method. For further details, contact our customer support or refer to our shipping policy.

To initiate a return, contact us directly via email at support@cyberforgetools.com or through our contact form, and we'll process your request within 24-48 hours.

Please remember that shipping costs are non-refundable, and the timeframe for receiving your returned product varies based on your location.

 

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Non-returnable items:

  • All sales are final for our digital products, which include eBooks. The contents of these products are thoroughly outlined on their respective product pages. If you have any doubts or inquiries before making a purchase, we urge you to contact our support team at support@cyberforgetools.com or via our social media channels. Cyber Forge assumes no responsibility for dissatisfaction after purchase, given the clear descriptions provided.
  • Gift cards: These are also non-returnable.

There are specific scenarios where only partial refunds may be granted (if applicable):

  • Any item which is not in its original condition, not due to our error. Such as damaged items, or those with missing parts for reasons
  • Any refund process that started more than 30 days after delivery
  • Any refund request made when the product is still in transit as per our shipping policy.

 

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Refund Policy

Once your return is received and inspected, we will email you to notify you that we have received your returned item.

After this, a process of refund will be initiated, and a credit will be applied automatically to your credit card or the original method of payment within a timeframe determined by Cyber Forge. Please note that this process may take some time and is subject to banking processes and timelines beyond our control.

A request for a refund prior to receiving the item can be made. In such cases, the refund will only be processed once it has passed our inspection and the product has been returned and received by us. Alternatively, we may choose to offer a partial refund. Any costs associated with returning the product to us under these circumstances shall be borne by the customer. By purchasing our products, you confirm your understanding of and agreement with these conditions.

 

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Partial Refunds

In rare instances, we may grant partial refunds based on circumstances chosen by the client. Once a selection is made, the client forfeits the right to raise further claims regarding the product in the future.

 

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Late or Missing Refunds (if applicable)

Please note that refunds are issued to the original payment method used during the purchase and cannot be altered. Typically, it may take 3-5 days for the refund to reflect in your bank account. If you haven't received the refund by then, we recommend taking the following steps:

  • First, check your bank account again.
  • Then contact your credit card company — it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of the above and you still have not received your refund, please contact us at support@cyberforgetools.com.

 

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Unauthorized Resellers

At Cyber Forge, we are committed to providing our customers with high-quality products and exceptional service. To ensure the authenticity and integrity of our brand, we enforce strict policies regarding unauthorized resellers. 

We want to emphasize that Cyber Forge does not take responsibility for the purchase of our products from third-party sellers. We only recognize and accept products bought directly through our official channels, which include our website and our authorized Amazon store.

Please note that our Amazon store is currently available exclusively in the USA and Canada, where you can find us listed as "Cyber Forge." Purchasing  Cyber Forge products from unauthorized sellers may result in receiving counterfeit or substandard items, as well as lack of customer support and warranty coverage.

For genuine Cyber Forge products and peace of mind, we encourage you to purchase directly from our official platforms. Thank you for your understanding and support of our brand values.