Shipping Policy
All orders will be processed and dispatched from our warehouses within 1-2 business days. In peak periods, please allow for up to 4 business days for dispatch.
By ordering from Cyber Forge, you acknowledge that we cannot be held liable for any delays or damages that occur once the package has left our premises. This includes, but is not limited to, delays caused by customs, shipping carriers, or any other third parties. Shipping Times & Costs
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Shipping Times
Please note that below is only the estimated time based on our experience. It's not guaranteed and also varies depending on the product you want to order.
- United States: 3-7 Days. Free Shipping for orders above $80.00. Other orders ship for $5.95
- United Kingdom: 6-9 Days. Free Shipping for orders above 65 GBP. Other orders ship for 5.50 GBP
- Australia: 7-10 Days. Free Shipping for orders above 121.15 AUD. Other orders ship for 10.52 AUD
- Canada: 7-10 Days. Free Shipping for orders above 108.75 CAD. Other orders ship for 13.53 CAD
- New Zealand: 5-10 Days. Free Shipping for orders above 135 NZD. Other orders ship for 11.47 NZD
- Sweden: 7-10 Days. Free Shipping for orders above 870.58 SEK. Other orders ship for 108.28 SEK
- Denmark: 7-10 Days. Free Shipping for orders above 541.60 DKK. Other orders ship for 47.11 DKK
- Croatia: 7-25 Days. Free Shipping for orders above 562.22 HRK. Other orders ship for 69.97 HRK
- Italy: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 5.49 EUR
- Switzerland: 7-25 Days. Free Shipping for orders above 73.59 CHF. Other orders ship for 6.39 CHF
- Israel: 7-10 Days. Free Shipping for orders above 293.98 ILS. Other orders ship for 25.53 ILS
- Germany: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 6.42 EUR
- Austria: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 6.42 EUR
- Greece: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 6.42 EUR
- Ireland: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 9.20 EUR
- France: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 5.97 EUR
- Netherlands: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 6.42 EUR
- Estonia: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 9.20 EUR
- Spain: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 5.95 EUR
- Belgium: 7-10 Days. Free Shipping for orders above 73.82 EUR. Other orders ship for 6.42 EUR
- Philippines, China, Indonesia, Malaysia, Myanmar (Burma), South Korea, Vietnam, Luxembourg, Portugal, Bulgaria, Poland, Romania, Thailand, Norway, Turkey, Mexico, United Arab Emirates, Czechia, Cambodia, Slovakia, Hong Kong SAR, Japan: 7-10 Days
- Finland, India, Cyprus, Ireland, Qatar, Saudi Arabia, Egypt, Lithuania, Morocco, Russia, Serbia, Taiwan, Estonia, Slovenia, Hungary, Malta, Brazil, United States (Hawaii): 7-25 Days
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Shipping and Order Processing Holidays
Orders can be submitted via our website, but will not be processed, delivered, or counted as in transit on the following major holidays and this company closures:
- New Year's Day (January 1st)
- Culiau Winter Mini-Holidays (January 20th to 25th)
- Independence Day (July 4th)
- Labor Day (1st Monday in September)
- Thanksgiving Day (4th Thursday in November)
- Black Friday (Friday after Thanksgiving Day)
- Christmas Eve (December 24th)
- Christmas Day (December 25th)
- Day After Christmas (December 26th)
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Undelivered Order (Website Indicates Delivered, But Not Received)
As we entrust a third-party delivery service with the shipment of our items, we understand that occasional discrepancies may occur, such as instances where the carrier's website indicates delivery while the customer has not received the package. To address such situations effectively, we request that customers notify us of any delivery-related issues within a maximum window of 15 days from the purported delivery date.
This time frame allows us to promptly initiate a dispute with the carrier, as many carriers impose a strict 30-day window for disputing delivery discrepancies.
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Stolen Packages Disclaimer
Please note that Cyber Forge does not assume responsibility for packages stolen after delivery. Customers are advised to monitor their tracking information closely and ensure prompt retrieval of their deliveries. In the event of theft, customers should contact local authorities and the postal service. Cyber Forge regrets any inconvenience but cannot be held liable for post-delivery incidents.
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Item Not Received (if applicable)
The guaranteed shipping time is firm 50 days, as outlined in our shipping policy. If you do not receive your order within this timeframe, you are eligible for a full refund. However, please be aware that any shipping delays due to unforeseen circumstances are beyond our control, and Cyber Forge will not accept any liability for such delays.
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Missing Item (if applicable)
In the event of a missing item from your order, Cyber Forge allows a window of 20 days from the date of delivery for customers to report the issue. Please ensure that you contact us as soon as possible within this 20-day period and provide a picture or any relevant information regarding the missing item.
It's important to note that certain orders may be subject to weight restrictions, which could necessitate separate package dispatch. The missing item may be included in a subsequent package delivery in such cases. Additionally, if the missing item is a result of a fulfillment error on our end, we sincerely apologize for any inconvenience caused.
However, please be aware that once the package has been dispatched from our end, Cyber Forge cannot be held responsible for any errors or omissions. We encourage our customers to thoroughly review the contents of their orders upon delivery and contact us promptly if any discrepancies are found.
We aim to provide the best customer service and resolve any issues promptly, ensuring a satisfactory shopping experience for each valued customer. Should you have any concerns or queries about missing items or any other matters related to your order, please do not hesitate to reach out to our customer support team. We are here to assist you throughout the process.
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Reshipment Policy
Each customer is responsible for providing the correct shipping information. Complete shipping information includes address, city/neighborhood, province/state (if applicable), apartment/house/suite number, zip code, and recipient's name.
If the shipping information provided is incorrect, or the recipient is unable to receive it or to pick it up at their local post office, a reshipment will be required. In that case, a reshipment fee will be charged to the customer. This instance is possible if the package returns to our warehouse.
If your address is incorrect, the item will most likely be destroyed at the post office. Under such conditions, we may offer to reship the product with a 40% discount on the final price. However, this is subject to our discretion and availability of the product.
Please be aware that if you choose to send a package to an office or any address other than your address, the receipt and approval of the package entry are entirely dependent on the policy of the receiving place. Cyber Forge will not accept any liability for the denial of entry of the package or its return to the sender under these circumstances. By choosing such a delivery address, you agree to assume all risks associated with the location's acceptance policies.
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International Shipping Customs, Duties, and Taxes
Orders that are shipped to different countries (not the U.S.) may be subject to import taxes, customs duties, and fees levied by the destination country ("Import Fees").
The recipient of an international shipment may be subject to such Import Fees, levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient. Cyber Forge does not have any control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Please contact your local customs office for further information.
We take care of the Import Fees of Austria, Belgium, Bulgaria, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Norway, Finland, France, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands (the), Poland, Portugal, Romania, Sweden, Slovenia, Slovakia. (is not applicable for orders valued above €250)
In the United States, we cover all Import Fees for all values. If you have any doubts please contact us at support@cyberforgetools.com
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The purchaser will be responsible for all customs taxes and additional taxes that are charged by the destination country.
Please note that international orders may be subject to VAT and additional customs fees upon delivery. These fees are determined by the local customs officials and are the responsibility of the buyer.
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Dispute Resolution
All disputes arising out of or relating to any purchase from Cyber Forge shall be resolved exclusively through final and binding arbitration - conducted by the American Arbitration Association (AAA) under its rules-, rather than in court.
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Limitation of Liability
Cyber Forge shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, goodwill, use, data, or other intangible losses, resulting from your purchase of any product from Cyber Forge. In any event, Cyber Forge's total liability for any claim related to, or arising out of your purchase shall not exceed the purchase price of the individual product that is the subject of the claim.
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Product Descriptions
While Cyber Forge attempts to be as accurate as possible, we do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free. If a product offered by Cyber Forge itself is not as described, your sole remedy is to return it in unused condition.
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Dispute Resolution Intellectual Property Rights
All content included in or made available through Cyber Forge, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Cyber Forge or its content suppliers and protected by international copyright laws.
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Force Majeure
Cyber Forge shall not be held liable for any delay or failure in the performance of any part of this guarantee if such delay or failure is caused by events or circumstances beyond Cyber's reasonable control -including but not limited to war, strike, pandemic, epidemic, quarantine, lockdown, labor dispute, or any other circumstance which is beyond the reasonable control of Cyber Forge.
